Effective Date: March 23, 2026
Introduction
Welcome to Staubbrand.com (“we,” “us,” “our,” or “the Website”). At Staub®, we are committed to protecting your privacy and ensuring the security of your personal information. Since 1974, we have built our reputation on trust, quality, and exceptional craftsmanship in our French-made cast iron cookware. This same commitment to excellence extends to how we handle your data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://staubbrand.com/ or make purchases through our online platform. We believe in transparency and want you to understand your rights regarding your personal information. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We encourage you to read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Website immediately. We reserve the right to make changes to this Privacy Policy at any time and for any reason, and we will alert you about any changes by updating the “Effective Date” at the top of this policy.
What Information We Collect
We collect various types of information to provide you with the best possible shopping experience and to improve our services. The information we collect falls into several categories:
Personal Identification Information: When you create an account, place an order, subscribe to our newsletter, or contact our customer service team, we may collect personal information including but not limited to your name, email address, mailing address, phone number, billing address, and shipping address. This information is essential for processing your orders for Staub Dutch ovens, cast iron cookware, braisers, bakeware, and other products.
Payment Information: When you make a purchase, we collect payment card details, billing information, and transaction history. However, sensitive payment information is processed through secure third-party payment processors, and we do not store complete credit card numbers on our servers.
Account Information: If you create an account with us, we store your login credentials (username and encrypted password), purchase history, saved items, product reviews, and preferences regarding our Staub cookware collections.
Technical and Usage Data: We automatically collect certain information about your device and how you interact with our Website. This includes your IP address, browser type and version, operating system, device identifiers, pages you visit, time spent on pages, click-through data, search queries (such as “Staub Dutch oven 5 qt” or “cast iron braiser”), and referring website addresses.
Communication Data: We retain records of your communications with us, including emails, phone calls to our customer service line at 1-800-775-6020, live chat transcripts, and any feedback or reviews you submit about our Staub products.
Location Information: We may collect general location data based on your IP address to customize your experience, show relevant content, determine shipping options, and comply with regional regulations.
Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and gather demographic information about our user base.
Marketing and Preferences: We collect information about your marketing preferences, including whether you wish to receive promotional emails about new Staub collections, special offers on items like our cast iron Dutch ovens, braisers, skillets, and bakeware, or announcements about seasonal products like the Staub pumpkin Dutch oven.
Use of Information
We use the information we collect for various legitimate business purposes that enhance your experience and allow us to provide exceptional service:
Order Processing and Fulfillment: We use your personal and payment information to process and fulfill your orders for Staub products, including our legendary Dutch ovens, cast iron cookware, braisers, skillets, and bakeware. This includes coordinating with our manufacturing facility in Alsace, France, and arranging shipment to your designated address.
Customer Service and Support: Your contact information enables us to respond to your inquiries, resolve issues, provide product information about items like the Staub bread oven or tea kettle, handle returns or exchanges, and offer post-purchase support to ensure your satisfaction with our French-crafted enameled cookware.
Account Management: We use your information to create and maintain your account, enable you to track orders, save favorite items, maintain your purchase history, and personalize your shopping experience based on your interests in specific Staub collections.
Website Improvement and Personalization: Usage data helps us understand how visitors interact with our site, identify popular products (such as our 4 qt, 5.5 qt, and 7 qt Dutch ovens), optimize website performance, enhance user interface design, and create a more intuitive shopping experience for both professional chefs and home cooks.
Marketing and Promotional Communications: With your consent, we use your contact information to send newsletters, promotional offers, product announcements about new Staub cookware releases, educational content about cast iron cooking techniques, and information about sales events. You can opt out of these communications at any time.
Analytics and Research: We analyze collected data to understand customer preferences, identify trends in cookware purchasing patterns, improve our product offerings, develop new items in our cast iron collection, and make informed business decisions about inventory and product development.
Security and Fraud Prevention: We use your information to detect and prevent fraudulent transactions, protect against security threats, verify identities, monitor for suspicious activity, and maintain the integrity of our e-commerce platform.
Legal Compliance: We may use and retain your information to comply with applicable laws, regulations, legal processes, or governmental requests, enforce our Terms & Conditions, protect our rights and property, and resolve disputes.
Communication of Important Information: We use your contact details to send transactional emails about order confirmations, shipping notifications, delivery updates, product recalls (if applicable), and other essential service-related messages regarding your Staub purchases.
Third-Party Disclosure
We respect your privacy and do not sell your personal information to third parties. However, we may share your information with selected third parties under specific circumstances:
Service Providers and Business Partners: We work with trusted third-party companies that help us operate our business, including payment processors, shipping carriers, email service providers, website hosting companies, analytics providers, and customer service platforms. These partners are contractually obligated to use your information only for the services they provide to us and must maintain appropriate security measures.
Marketing Partners: With your explicit consent, we may share limited information with marketing partners who help us deliver targeted advertisements about Staub cookware on other websites and platforms. You can opt out of this sharing through your account settings or by contacting us directly.
Legal Requirements: We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our Website of any such change in ownership or control of your personal information.
Aggregate and De-identified Data: We may share aggregate, anonymized, or de-identified data that cannot identify you personally with third parties for research, marketing, analytics, or other purposes. This might include statistics about popular Staub products or general demographic information about our customer base.
Affiliate Companies: As part of the Zwilling J.A. Henckels family since 2008, we may share information with our affiliated companies for business purposes, though we maintain our French manufacturing heritage and independent design identity.
We carefully vet all third parties with whom we share information and require them to maintain appropriate security measures and comply with applicable data protection laws.
Cookie Usage
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site:
What Are Cookies: Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences, track your activities, and provide personalized experiences.
Types of Cookies We Use:
Essential Cookies: These are necessary for our Website to function properly, enabling core features like security, network management, shopping cart functionality, and account access. You cannot opt out of these cookies if you wish to use our site.
Performance Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most frequently, how long users spend on certain pages, and whether they encounter error messages. This helps us improve site performance and user experience.
Functionality Cookies: These remember your preferences and choices (such as language, region, or items in your cart) to provide a more personalized experience when you return to our site.
Targeting/Advertising Cookies: These track your browsing habits to deliver relevant advertisements about Staub products on our site and across other websites. They help us show you promotions for products you’ve viewed, like a specific Staub Dutch oven or braiser.
Managing Cookies: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of our Website and may affect your overall user experience. You can also use browser extensions or privacy tools to manage cookie preferences more granularly.
Third-Party Cookies: Some cookies on our site are placed by third-party services we use for analytics (such as Google Analytics), advertising, social media integration, and other functions. These third parties have their own privacy policies governing their use of information.
External Links
Our Website may contain links to third-party websites, including social media platforms, partner sites, payment processors, shipping carriers, and other external resources. These links are provided for your convenience and to enhance your experience.
No Responsibility for Third-Party Sites: We are not responsible for the privacy practices, content, or security of any third-party websites. These external sites have their own privacy policies and terms of service, which may differ significantly from ours.
Due Diligence Recommended: Before providing any personal information to third-party websites, we encourage you to review their privacy policies and terms of service. We cannot guarantee the security or privacy of information you provide to external sites.
Social Media Integration: Our Website may include social media features and widgets (such as Facebook, Instagram, Pinterest, or Twitter) that enable you to share Staub content or interact with our social media profiles. These features may collect information about your visit and are governed by the privacy policies of the respective social media platforms.
When you leave our Website to visit an external link, your interactions are no longer governed by this Privacy Policy, and we cannot be held responsible for any data collection, use, or security practices of those third parties.
Security Measures
Protecting your personal information is a top priority at Staub. We implement robust security measures to safeguard the data you entrust to us:
Technical Safeguards: We use industry-standard encryption technologies, including Secure Socket Layer (SSL) encryption, to protect sensitive information transmitted between your browser and our servers. Our payment processing systems comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure secure handling of financial information.
Administrative Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need the information to perform specific job functions. All personnel with access to customer data are trained on privacy and security practices and are bound by confidentiality agreements.
Physical Security: Our servers and data centers are housed in secure facilities with restricted access, surveillance systems, and environmental controls to protect against unauthorized access, natural disasters, and other threats.
Regular Security Assessments: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems. We also monitor for suspicious activity and potential security breaches continuously.
Incident Response: In the unlikely event of a data breach that affects your personal information, we have incident response procedures in place to contain the breach, assess the impact, notify affected individuals as required by law, and take corrective action to prevent future occurrences.
Limitations of Security: While we strive to protect your information using commercially reasonable means, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. We encourage you to use strong passwords, keep your login credentials confidential, and notify us immediately if you suspect unauthorized access to your account.
User Rights and Choices
We respect your rights regarding your personal information and provide you with several options to control how your data is used:
Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can review and update much of your information by logging into your account on our Website.
Deletion: You may request deletion of your personal information, subject to certain exceptions required by law or legitimate business purposes (such as completing transactions, maintaining records for tax purposes, or resolving disputes). We will respond to deletion requests within a reasonable timeframe.
Opt-Out of Marketing: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any marketing email or by adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we will still send transactional emails related to your orders and account.
Cookie Management: As discussed in the Cookie Usage section, you can control cookie settings through your browser preferences and opt out of certain tracking technologies.
Do Not Track: Some browsers include a “Do Not Track” (DNT) feature that signals websites you visit that you do not want your online activity tracked. Our Website does not currently respond to DNT signals, but you can manage tracking preferences through cookie settings and third-party opt-out tools.
Account Closure: You may close your account at any time by contacting our customer service team at Support@Staubbrand.com or calling 1-800-775-6020. Upon account closure, we will deactivate your account and delete or anonymize your information, except where retention is required for legal or business purposes.
Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.
To exercise any of these rights, please contact us using the information provided in the “Privacy Questions” section below. We will respond to your request within the timeframe required by applicable law.
Protection of Minors
Our Website and services are not directed to children under the age of 13 (or 16 in certain jurisdictions, such as the European Union). We do not knowingly collect personal information from minors without verifiable parental consent.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at Support@Staubbrand.com or call 1-800-775-6020. Upon verification, we will take steps to delete that information from our systems promptly.
We encourage parents and guardians to monitor their children’s internet usage and to help enforce this Privacy Policy by instructing children never to provide personal information on our Website without permission.
CCPA Compliance
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the “sale” of your personal information. We do not sell personal information in the traditional sense, but certain data sharing for advertising purposes may be considered a “sale” under CCPA. You can opt out through our “Do Not Sell My Personal Information” link or by contacting us directly.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights, including by denying services, charging different prices, or providing different quality of service.
Authorized Agent: You may designate an authorized agent to make requests on your behalf. We may require proof of authorization before processing such requests.
To exercise your CCPA rights, contact us at Support@Staubbrand.com or call 1-800-775-6020. We will verify your identity before processing your request and respond within 45 days (with a possible 45-day extension if necessary).
GDPR Compliance
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) and equivalent laws provide you with additional rights and protections:
Legal Basis for Processing: We process your personal data based on one or more of the following legal grounds: your consent, performance of a contract with you (such as fulfilling your Staub product orders), compliance with legal obligations, protection of vital interests, or our legitimate business interests (such as improving our services and preventing fraud).
Enhanced Rights: In addition to the rights described above, GDPR provides you with the right to object to processing of your data, the right to restrict processing under certain circumstances, and the right to lodge a complaint with your local data protection authority.
International Data Transfers: As we are based in the United States (270 Marble Ave, Pleasantville, NY 10570), your information may be transferred to and processed in the U.S., which may have different data protection laws than your jurisdiction. We take appropriate measures to ensure adequate protection of your data through standard contractual clauses and other approved transfer mechanisms.
Data Protection Officer: For GDPR-related inquiries, you may contact our data protection representative at Support@Staubbrand.com.
Consent Withdrawal: Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
Account Information: We retain account data for as long as your account remains active. After account closure, we may retain certain information for a reasonable period to resolve disputes, enforce our agreements, and comply with legal obligations.
Transaction Records: Purchase history and transaction data are typically retained for seven years to comply with tax, accounting, and legal requirements.
Marketing Data: Information related to marketing preferences and communications is retained until you opt out or request deletion, after which we will retain only the minimum information necessary to honor your opt-out request.
Technical Data: Log files, cookies, and other technical data are typically retained for shorter periods (e.g., 30 to 90 days) unless needed for security, fraud prevention, or legal purposes.
Legal Holds: In certain circumstances, we may be required to retain information longer due to legal proceedings, investigations, or regulatory requirements.
After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal policies.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by:
- Updating the “Effective Date” at the top of this policy
- Posting a prominent notice on our Website homepage
- Sending an email notification to the address associated with your account (if applicable)
- Providing in-app notifications or alerts when you next visit our Website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.
Material changes that significantly affect your rights or how we use your information will be accompanied by more prominent notice and, where required by law, we will obtain your consent before implementing such changes.
Previous versions of this Privacy Policy may be available upon request for your reference and comparison.
Privacy Questions
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we encourage you to contact us. We are committed to addressing your inquiries promptly and transparently:
Email: Support@Staubbrand.com
Phone: 1-800-775-6020 (Monday through Friday, 9:00 AM to 5:00 PM EST)
Mail: Staub Customer Service, 270 Marble Ave, Pleasantville, NY 10570, USA
Website Contact Form: Visit https://staubbrand.com/ and navigate to our Contact Us page